Delivery / Pick Up
PICK UP
Being local in Orange County has its upsides; you can always come by and pick up your furniture at our warehouse in Garden Grove. Be sure to contact/ confirm with us before you make the exciting drive.
Local Delivery
We also offer white-glove delivery starting at $50 for the first 10 miles; $1.50 will be added for every mile after. Maximum of 50 miles
After which, we will have to use LTL delivery (freight truck).
We will assemble and set up (if needed) to your preferred spot, then haul away any boxes or trash the set comes with
Shipping
Orders are shipped within the indicated lead time of receiving cleared payment. We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed.
When the order is shipped, a shipment confirmation email will be sent. The carrier will call to set up a delivery appointment. When the order is shipped, a shipment confirmation email will be sent. The carrier will call to set up a delivery appointment. Customers will be responsible for storage fees that may be incurred from a delayed response to the carrier's attempted delivery appointment.
Curbside Delivery: The Driver will offload your item to the curb at the end of your driveway for curbside delivery. Signature is required.
We only ship to addresses within the contiguous 48 states of the US. If you live outside the United States (i.e. Canada, Alaska, or Hawaii), but have a stateside address, we can ship your order there.
We ship to the address on the order. Please provide a working daytime phone number for the freight company to make a delivery appointment with you. Should any delay occur due to incorrect contact information, the customer will be responsible for the incurred storage fee.
Extraordinary delivery requirements may necessitate an additional fee from the carrier (ex, flight of stairs, remote location, or island delivery requiring ferry transportation, etc.).
Return / Exchange
Returns
Return shipping fee varies depending on your item and location, and can only be determined once the return request is received.
We review and handle all returns on a case-by-case basis.
To return, all items must be: new/unused/original condition, packed in original boxes complete with all tags, instructions, and inserts
All items will be inspected upon return. Refunds will not be issued if the returned item fails inspection.
A restocking fee will apply at 20% of the purchase price for any items not returned in their original condition.
EXCHANGE
We do not accept exchanges. You can choose to return the original order with items in brand new condition (unused with packaging, tags, instructions, and inserts) to us and place a new order for the item(s) that you would like in place of the original order. Returned items will be subject to inspection and will not be refunded if it does not pass
Damage
In the unlikely event that an item you ordered arrives damaged or is defective, we'll work with you to replace the part(s) free of charge.
Please report the issue within 3 days after delivery of the item and contact our customer service for assistance and we'll make it right.